Frequently Asked Questions
Can I have a change of address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Can I return or exchange an item?
At this moment, we only replace items if they are defective or damaged. We don't exchange items if you are unsatisfied. You can check you Returns Policy for more information.
Can I return the item and change it with something else?
At this time, we do not accept exchanges of items.
Do you ship worldwide?
Yes, we do ship internationally to most regions.
How long refunds take?
Refunds may take up to 7 working days, depending on the system you used to pay with.
How long will my order take to deliver?
Please note that due to a high volume of orders, we can take up to 3 business days to process all orders. An email with tracking information will be emailed to you once your order is dispatched.
For the US citizens, your order will take between 7 to 14 days to arrive at your doorstep once your order is dispatched.
Worldwide the shipping varies between 7-14 days in Europe, outside Europe often 10-30 days but it could be up to 30 days in rare cases.
Depending on your shipping address, the table below will provide you an estimated shipping time, upon dispatch.
| Country/Region | Estimated Shipping Time |
| USA | 7-14 business days |
| Canada | 7-14 business days |
| Europe | 7-14 business days |
| Australia | 7-14 business days |
| New Zealand | 7-14 business days |
| Other parts of the world | 10-30 business days |
How secure is your site?
Built in with SSL-level certification from industry experts, you can rest assured that your information is safe with us.
I don’t like my item, can I return it?
Unfortunately, at this time, we do not offer returns if you are not satisfied with the product.
**Promotional/sale items are not eligible for returns
